Terms & Conditions

Agreement to Terms

By using the More Streams website ("Site") and/or launching a campaign with More Streams ("we," "us," "our"), you ("you," "your") agree to these Terms & Conditions ("Terms"). If you do not agree, you must discontinue use of the Site and our services.

Website Use Terms

Intellectual Property Rights

Unauthorized use, reproduction, or distribution of any Site content is prohibited.

Acceptable Use

By accessing the Site, you agree not to:

Use the Site for any unlawful purpose.
Attempt to gain unauthorized access to any systems, accounts, or networks connected to the Site.
Engage in any activity that could disrupt the Site's functionality.
Use automated scripts, scraping tools, or bots to collect data from the Site.

Third-Party Links

The Site may include links to third-party websites for informational purposes. We do not endorse or assume responsibility for any content, products, or services offered by third parties.

Site Disclaimers

The Site is provided on an "as-is" basis without warranties of any kind. We do not guarantee that the Site will be available, error-free, or secure at all times.

Privacy Policy

Information We Collect

We may collect the following types of information when you use our Site or services:

Personal Information: Name, email address, phone number, and payment details when you engage our services.
Usage Data: Information on how you interact with our Site, including IP addresses, browser types, and analytics data.
Third-Party Data: Information collected from external sources if you link your accounts (e.g., Spotify for Artists, YouTube channel metrics).

How We Use Your Information

We use collected data to:

Provide and improve our services.
Communicate with you regarding campaigns, updates, and customer support inquiries.
Analyze usage patterns to enhance user experience.
Comply with legal and regulatory obligations.

Data Sharing and Security

We do not sell or rent your personal information.
We may share data with third-party service providers solely to fulfill campaign objectives.
We implement security measures to protect your data but cannot guarantee complete security.

Cookies and Tracking

We use cookies and similar tracking technologies to improve website functionality and user experience. You can modify your browser settings to disable cookies, but some features may be affected.

Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request corrections or deletions of your personal data.
Opt-out of marketing communications at any time.

For privacy-related inquiries, contact us at info@morestreams.com.

Campaign Terms

Campaign Objectives

Our services are designed to:

Increase exposure in a rapid manner.
Build audiences across digital platforms.
Improve odds of engagement with Digital Service Provider (DSP) algorithms.

Financial Guarantees

While we strive to achieve targeted marketing metrics, blanket guarantees on major metrics (e.g., streams, subscribers) are inherently unreliable due to the dynamic nature of digital platforms. Hard guarantees by others may involve the use of bots or other methods that violate DSPs' Terms of Service.

Third-Party Platform Disclaimer

More Streams provides campaign services utilizing third-party platforms, including TikTok, Instagram, YouTube, Spotify, Meta, and others like them. You acknowledge and agree that third-party service providers lie beyond the control of More Streams.

In the event that any campaign platform becomes partially or fully unavailable — due to a ban, removal from app stores, changes in ownership, access restrictions, government action, or any other external factor — More Streams shall not be held liable for any resulting interruption, delay, or inability to fulfill your campaign.

Short-Form Platform Availability

Short-form campaigns are delivered across multiple platforms (e.g., TikTok, Instagram Reels, YouTube Shorts, Facebook Reels). Until further notice, all sales for short-form campaigns are final and non-refundable regardless of platform availability. If any individual platform becomes inaccessible during your campaign period, we will reallocate remaining delivery across the available platforms where feasible; where reallocation is not feasible, we will pause the affected portion and monitor the situation. Should the platform later resume operations, More Streams may, at its sole discretion, resume delivery there for the campaign's remaining duration. No refunds, credits, or extensions shall be granted solely due to third-party outages or bans.

By purchasing a short-form campaign, you acknowledge and accept this inherent risk, and waive any claims for refunds or damages resulting from disruptions on any individual short-form platform.

Campaign Due Dates

All campaign due dates are target dates, not fixed deadlines. If a campaign target is not achieved by the stated due date, you may:

Request a Pro-Rated Refund — Example: For a campaign targeting 15,000 streams, if only 10,000 streams are achieved, you may request a refund equal to 1/3 of the campaign cost, representing the 5,000 unfulfilled streams.
Continue the Campaign — Allow More Streams to extend the campaign timeline to meet performance targets. Updates will be provided until the campaign is completed, altered, or canceled with a prorated refund.

Refund Policy

Refunds apply only to metrics explicitly marked as guaranteed in the project proposal. Supplemental metrics are not guaranteed, as engagement levels can vary significantly between campaigns. Data sharing requirements (listed below) must be completed within their respective outlined time windows in order for Client to be eligible for a refund.

Data Sharing Requirements

Certain campaigns require clients to share data access with More Streams to monitor progress and validate metrics. To qualify for performance guarantees, the following data access must be shared within 7 days of campaign launch:

Spotify Campaigns: Spotify for Artists account access.
YouTube Campaigns: YouTube channel metrics access.

Good Faith Guarantee

We take a firm stance against the use of bots or artificial metric inflation. All of our services are meticulously designed to ensure that clients receive authentic engagement from real people. Despite our safeguards, artificial streaming may still occur due to factors beyond our control, including competitors targeting legitimate playlists with bot activity, actions taken by Client with other Music Promotion Agencies that are not More Streams, and continuous advancements in deceptive practices by bad actors.

If you suspect any irregularities, notify us immediately, and we will investigate the issue. We are not liable for any outcomes, including:

Removal of music from Spotify or other platforms.
Penalties or warnings issued by distributors.

By engaging our services, you accept the inherent risks associated with digital marketing and agree not to hold More Streams liable for such outcomes.

Commitment to Transparency

We take irregularities seriously and will provide a detailed report of any investigation findings, along with recommendations on how to proceed. Our goal is to ensure the long-term success of your campaign while protecting the integrity of your brand.

Investigation Outcomes

By initiating a campaign, you agree to accept the results of any user-requested data investigations conducted by More Streams. You also agree to defer to our professional insights and proposed plans following such investigations.

Payment & Cancellation

Payment Terms

Campaign fees are invoiced in full before launch unless your proposal states otherwise. We accept ACH, card, and the other methods listed on your invoice. Your campaign is scheduled once payment has cleared, and quoted timelines run from the later of cleared payment and our receipt of the assets and account access your campaign requires.

Cancellation by You

You may cancel a campaign by written notice (email to info@morestreams.com is sufficient):

Before launch: full refund, less any non-recoverable costs already committed to your campaign (e.g., reserved placements or third-party spend).
After launch: a pro-rated refund of the undelivered portion of any guaranteed metric, calculated the same way as the Campaign Due Dates example above, less any non-recoverable third-party commitments already made.

Approved refunds are issued to the original payment method within 14 business days.

Cancellation by Us

If we cancel a campaign for reasons other than your breach of these Terms, you receive a pro-rated refund of the undelivered portion of the campaign.

Chargebacks

If you believe a charge is incorrect, contact us before initiating a chargeback — nearly every issue resolves faster that way. For properly invoiced campaigns, we may contest chargebacks with our records of the engagement (proposal, communications, and delivery data).

Your Content and Responsibilities

Your Materials

By providing music, artwork, video, likeness, or other materials to More Streams ("Client Materials"), you represent and warrant that you own or control all rights necessary for us to use them in your campaign — including the underlying composition, sound recording, any samples, and any third-party content — and that our use of Client Materials as directed by you will not infringe or violate the rights of any third party.

Compliance

You are responsible for the accuracy of the information you provide and for ensuring your content and instructions comply with applicable law and platform policies. We may rely on the information you provide without independent verification.

Indemnification

You agree to defend and indemnify More Streams — and hold us harmless — against third-party claims, damages, and reasonable costs (including attorneys' fees) arising from: (a) Client Materials; (b) your breach of these Terms; or (c) your violation of law or platform policies. We will notify you promptly of any such claim and reasonably cooperate with your defense at your expense.

Limitation of Liability

To the maximum extent permitted by law:

Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, or loss of goodwill, arising from these Terms, the Site, or any campaign — even if advised of the possibility.
More Streams' total liability arising out of or related to the Site, these Terms, or any campaign will not exceed the total fees you paid More Streams for the campaign giving rise to the claim (or, for claims not tied to a campaign, one hundred U.S. dollars).

These limits do not apply to your payment obligations, your indemnification obligations, or either party's fraud or willful misconduct. Nothing in these Terms limits any liability that cannot be limited by law.

Contractual Agreement

We require a paper trail for all campaigns. Acceptance of these Terms occurs when you do any of the following: pay an invoice, check an acceptance box at checkout, or launch a campaign with us. By doing so, you agree to all terms outlined in the linked proposal and these Terms & Conditions. Repeat and renewal campaigns ("re-ups") are governed by these Terms as in effect at the time of the re-up.

Marketing & Promotional Use

By engaging More Streams for a campaign, you grant More Streams a non-exclusive, royalty-free, worldwide license to use your name, likeness, artist name, profile imagery, music, album artwork, campaign results, and related promotional materials ("Artist Materials") for marketing, advertising, case studies, social media, website content, and other promotional purposes related to More Streams' business.

This includes, but is not limited to:

Featuring your campaign as a case study or success story across our website, social channels, and sales materials.
Displaying your artist name, photo, song titles, and artwork in promotional content, testimonials, and portfolio examples.
Sharing campaign performance metrics (e.g., stream counts, audience growth, engagement data) in aggregated or attributed form.
Tagging or referencing your artist profiles on social media platforms.

You represent and warrant that you have all necessary rights to grant this license, including rights to any music, imagery, or third-party materials provided to More Streams.

You may request removal of specific Artist Materials from active marketing channels at any time by contacting info@morestreams.com. More Streams will honor reasonable removal requests within 30 days, though previously distributed materials (e.g., past social posts, archived case studies, third-party shares) may remain in circulation beyond our control.

This license survives termination or completion of any individual campaign.

Governing Law

These Terms and any dispute or claim arising out of or related to them shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Los Angeles, California, and you hereby consent to the jurisdiction of such courts.

Dispute Resolution

Before filing any claim, you agree to contact us at info@morestreams.com and allow thirty (30) days for good-faith informal resolution. To the extent permitted by law, any claim arising from these Terms or a campaign must be brought within one (1) year of the event giving rise to it.

General

These Terms, together with your proposal, quote, and invoice, constitute the entire agreement for your campaign. If you and More Streams have executed a signed agreement that conflicts with these Terms, the signed agreement controls. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary and the remainder remains in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent.

Changes to Terms

More Streams reserves the right to update these Terms at any time. Continued use of our Site or services after changes are posted constitutes your acceptance of the revised Terms.

Contact

If you have any questions about these Terms, please contact us at info@morestreams.com.